Know Your Rights While Out Xmas Shopping
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Saturday 11 October 2008
home: advice news: know your rights while out xmas shopping

Know Your Rights While Out Xmas Shopping 28/11/2005

Trading Standards is issuing advice to consumers as the build up to Christmas begins.

Last Christmas it was estimated we would spend over £300 each on presents plus extra on food and drink so it is more important than ever to make sure you know where you stand when it comes to your rights as a consumer.

Trading Standards offers advice for consumers regarding refunds and exchanges:

If goods are faulty or not as described then the customer is entitled to a full refund.

You do not have to agree to a replacement or repair if goods are returned promptly or within a ‘reasonable’ period of time.

You do not have to produce a receipt if goods are faulty however it is better to have one as evidence.

Most shops allow 28 days to claim refunds or exchanges, although there is nothing in the law that defines what a ‘reasonable’ length of time is. However you must not have kept the goods for longer than is reasonably necessary to discover the defect.

If you take goods back to a seller just because you don’t like or want them then you have no legal right to ask for your money back.

Many stores will still offer you a refund, credit note or exchange in these circumstances, but they are actually doing more than is required by the law.

Always keep receipts as this will help if you are returning items – though a few stores will still offer credit notes or exchanges without one.

Even with a receipt most stores will only offer an exchange and refund policy for a limited period, though this is often extended during the Christmas period – so check this before you buy.

Several stores now offer gift receipts which do not state the amount paid so you can give it to the recipient of the present just in case they want to exchange it.
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